Don’t be the last to hear what people are saying about you, your company or your services. If you want to move your business into higher levels of performance and sustainability, the fastest access is to get consistent feedback from competent people on how things are going and on what could be going better. Get hungry for it! Managing by walking around got famous for the common sense approach of the boss leaving the ivory tower and watching and listening to what’s going on out there.
Whatever state your business is in, from early formulation right on through concentration, stability, changes, and new growth, you’ve got to be good at a few things, and competent at a lot more. One of the most valuable questions we’ve ever asked in our companies is, “What do you need from me?” If you’re willing to listen, the responses you get can be game changers.
Lovingly known as the Chief Cooks & Bottle Washers, there are few jobs more challenging or more rewarding than being a successful Chief Executive.