Don’t be the last to hear what people are saying about you, your company or your services. If you want to move your business into higher levels of performance and sustainability, the fastest access is to get consistent feedback from competent people on how things are going and on what could be going better. Get hungry for it! Managing by walking around got famous for the common sense approach of the boss leaving the ivory tower and watching and listening to what’s going on out there.
Whether you are growing or reorganizing, building your first company or your tenth, when working with people you’ll get their and your best performance by modeling leadership and fostering trust, alignment and clear communication.
When companies struggle to do better, it always comes down to the interactions that people are having. Whether it’s the stuff that’s easy to measure because the metrics are crystal clear, like sales, gross profit and overhead, or the stuff that’s harder to measure, like satisfaction and teamwork, it always comes down to people doing something with other people. If you think your team or company could be doing better, it probably can. And it probably starts with you because you’re the one who’s here.
Culture is an integrated blend of what gets measured, what gets rewarded, and the systems and processes that people use to interact. If you want a different culture, don’t beat on the scoreboard to change the score. Instead, take stock of what’s going on today and then make strategic changes in a new direction.
High performance cultures happen as a product of alignment when accountable people focus their attention on specific outcomes.